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We may ask for information about your joint travelers, including their names and additional information. We may also collect information related to conversations, including recording or monitoring customer service calls for quality assurance and training purposes, and other communications such as in-app messages and SMS.
In addition to the information we collect from you directly, we may also infer information about you based on the information you provide to us or from Other Information we collect.
It is important for us to keep your Personal Information up to date and accurate at all times, why we may import Personal Information about you from external sources such as public registers. When the law requires that consent be obtained for the processing of certain types of Personal Information or for certain forms of processing, consent will be obtained from you before processing takes place.
We may also collect information about you from third parties, including information from airlines, payment systems and other partners; from online social services consistent with your settings on such services; and from other third-party sources that are lawfully entitled to share your data with us. MOZART use and share this information for the purposes described in this Policy.
We use your personal information in different ways:
- to improve and personalize the services you expect from MOZART, to offer you the high level of hospitality in-room and throughout our hotels, administer the loyalty program, conduct marketing events;
You are entitled, at any time and without charge, to request us to refrain from processing your Personal Data for marketing purposes or revoke your consent thereto. Also, you have a right to get your Personal Information for the further transfer. You may exercise these rights by contacting us by the address which is stated below.
In order to offer you the high level of hotel services, we may share your personal information among members of the MOZART HOTEL GROUP, our service providers, and other third parties as set forth in detail below:
When you visit and interact with the Site and other applications, MOZART collectsinformation that does not directly identify you about your use of the site, such as a catalog of the site pages you visit, and the number of visits to our Site (“Other Information”). We use Other Information to deliver you email, online (on our sites and other sites) and mobile advertisements. MOZART may also use Other Information to allow third-party partners to recognize you as a MOZART client when you visit the partner’s website or app, or to recognize you as one of their customers when you visit MOZART websites or apps so that they may provide more relevant offers to you.
Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site. If you want to remove or block cookies from your device at any time, you can update your browser settings (consult your browser's "help" menu to learn how to remove or block Cookies).
MOZART may use collected information, or anonymized personal information received from third parties, to understand more about our users. This includes demographic data, such as date of birth, gender and marital status, inferred commercial interests, such as favorite products or hobbies, and other information we may collect from you or from third parties.
Because Other Information does not personally identify you, such information may be disclosed for any purpose where permitted by law. In some instances, we may combine Other Information with personal information. If we do combine any Other Information with personal information, the combined information will be treated by us as personal information in accordance with this Statement.
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life, or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs (for example, information that you state in the “Notes” section during the reservation procedure).
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
MOZART takes reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep private information accurate and up-to-date as appropriate. We also seek to require our partners and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you.
For online transactions, we use reasonable technological measures to protect the personal information that you transmit to us via our Site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
For your own privacy protection, please do not send payment card numbers or any other confidential personal information to us via email.
We will not contact you by mobile/text messaging or email to ask for your confidential personal information or payment card details. In case of receiving a request about your payment card information by e-mail or SMS, please, do not reply, most probably you are communicating with swindlers.
As an international company, we endeavor to provide you with the high level of hotel services that you have come to expect at MOZART all over the Europe. To provide these services, you acknowledge that we may share your personal information among the members of the MOZART HOTEL GROUP, our service providers, and other partners, which may be located in countries outside of your own. Although the data protection laws of these various countries may differ from those in your own country, we will take appropriate steps to ensure that your personal information is handled as described in this Policy and in accordance with the law.
If you are a client of the MOZART, the information you provided to us at the time of registration may be accessed, reviewed and updated at any time by contacting MOZART.
To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct and/or delete personal information about you that we maintain in our active database, also, you may be able to get a copy of the personal data in electronic format by submitting a request to the following email address: firstname.lastname@example.org. We will make all required updates and changes within the time specified by applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to the following postal address: Lanzheronovskaya st, 13, 65026, Odessa, Ukraine. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.
In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that MOZART cease using personal information about you by contacting us using the email. We will seek to honor those requests consistently with applicable law.
MOZART retains Personal Information about you for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law.
We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed.
If printed on paper, the personal information will be destroyed in a secure manner, such as by cross-shredding or incinerating the paper documents or otherwise and, if saved in electronic form, the personal information will be destroyed by technical means to ensure the information may not be restored or reconstructed at a later time.
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you in accordance with any preferences you have expressed, and with your consent where required, about our products and services or invite you to events via email, online advertising, social media, telephone, text message (including SMS and MMS), push notifications, in-app alerts, postal mail, our customer service call center, and other means.
If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in the email you receive from us.
If you have any questions about this Policy or how MOZART HOTEL GROUP processes your personal information, please contact us by email at email@example.com or bymail to Lanzheronovskaya st, 13, 65026, Odessa, Ukraine.
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